Customer Service

This on-call for cleaning startup adjusts with the needs of Singapore’s market

Cars. Food. CPU cycles. Almost the whole thing today can be ordered on-demand. As lengthy as there may be a marketplace for it, many services now may be booked via the usage of an app. This enables service providers to offer you the nice possible fee at your excellent time of availability.

Southeast Asia is considered to be the bastion of on-call for offerings. While Uber left the area a couple years lower back, there may be no loss of services here, from primary wishes like groceries, to niche and comfort items like helicopter rides.

Cleaning offerings are no different. Yes, such chores can be basic sufficient for absolutely everyone to accomplish. However, the reality of life is that not anybody has the time nor power to easy one’s own premises. In a few cases, the task may not just involve fundamental cleansing but other miscellany as properly – minor maintenance, deep-cleansing jobs, and so on.

In Singapore, one company has learned to regulate with the marketplace’s demands. “We clean the whole lot – besides cash,” says Ben Xavier, Founder of Clean on-Demand. The Singapore-primarily based corporation caters to a big range of clients, from people to organizations in need of cleansing and related services.


“Most of our clients are professional expats who are renting flats,” he says. “As part of their tenancy agreement agreement, tenants are speculated to go back the apartment in correct status order, which includes professional cleaning.”

Xavier shares that this specific carrier is the only most ordered by way of clients. “The most famous is our quit of tenancy cleaning provider, and it’s far profitable.”

A one-forestall save
Clean on Demand’s services cross beyond cleansing best. The group observed that there is fee in presenting extra family offerings associated with cleansing the premises, and here is wherein their competitive gain lies.

“Most cleaning groups cognizance simplest on one cleansing category, that’s stop of tenancy or standard cleansing,” Xavier stocks with e27. “However, the remarks from maximum of our customers is that they have to go looking more than one organisation to get the task completed, inclusive of air conditioner cleaning, marble polishing, and many others.”

By enticing Clean on Demand, the consumer is able to get everything solved in a be counted of some clicks at the mobile app: marble, bed, and fabric cleansing are to be had. Basic handyman obligations, along with fixing loose or damaged handles, and lighting, also are accomplished by means of its succesful body of workers. The organisation additionally offerings aircon devices. “Users are capable of tune their cleaners and chat with our admins via app,” says Xavier.

Engaging the environment
An on-demand provider will not work without providers, in spite of everything. Thus, apart from customers, that is every other place where Clean on-Demand is putting focus on. The employer assures customers of top-fine provider through being hiring handiest in a position cleaners. “We are very selective in getting them on board, and we ensure they are ready enough,” says Xavier.

The corporation also companions with other specialists, such as certified assets agents. They earn a 15 in keeping with cent referral charge for clients’ end-of-tenancy cleansing services.

The future of on-demand includes automation
While cleansing services are a notably-localised affair, there is gain to marketplace expansion, specifically whilst deep tech is concerned. According to Xavier, the corporation has plans to develop past Singapore and likely extend across Southeast Asia.

An even bigger plan is to move deeper into the generation aspects of household cleansing. “We will be going towards commercial and robotics, with superior generation,” says the founder.

As a parting phrase, Xavier shares something that fellow entrepreneurs might discover useful in their journey: “Never, ever procrastinate. It’s simply suicide on instalment plan.”

Duane Simpson

Internet fan. Zombie aficionado. Infuriatingly humble problem solver. Alcohol enthusiast. Spent several months exporting UFOs in Jacksonville, FL. A real dynamo when it comes to exporting gravy in Tampa, FL. Spent 2001-2004 implementing saliva in Edison, NJ. Had moderate success getting my feet wet with junk food on Wall Street. Practiced in the art of building Virgin Mary figurines in Tampa, FL. Practiced in the art of marketing Roombas in Phoenix, AZ.

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