Customer Service

Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation

ATLANTA, March 19, 2019 (GLOBE NEWSWIRE) — Jacada, Inc., provider of Autonomous CX answers designed to automate customer service operations, and enhance the consumer revel in, these days introduced that it has acquired a cloth, multi-year growth order for Jacada’s Intelligent Self-Service answers from a main loan enterprise in the United States. This monetary services company is committed to imparting an superb patron experience and the answer is being deployed as part of their cloud-based totally contact center.  They plan to expand their use of patron self-service solutions utilizing Jacada’s Automation & AI Hub for Intelligent Customer Assistant – A digital customer assistant at the internet site will interact with clients to supply self-carrier options, reduce client effort, and allow an self-sustaining patron enjoy. Through integrations with backend structures, robotic automation can even serve to fulfill clients’ transactional wishes. Digital Self-Service – To help seamless cellular and internet reports, visible IVR will seamlessly join customers and potentialities to self-service alternatives and/or support assets with menu-based totally flows that carrier their needs on the time patron assistance is wanted. “Jacada is pleased to paintings with main economic establishments on their adventure to delight clients through the electricity of Autonomous CX,” said Oren Shefler, Vice President of Sales at Jacada.  “Our answers will boost up their automation projects within the cloud and notably lessen the cost in their customer service operations.” About Jacada Jacada’s automation expertise and IP inside purchaser, operations continue to deliver stop-to-cease customer support automation answers to worldwide companies helping them move in addition down an self-sustaining CX direction. From guiding the touch middle sellers and automating their guide obligations to absolutely automated self-carrier solutions, Jacada automates interactions whilst enhancing client revel in. Our 27 years of experience in automating customer service techniques for international businesses, together with proven final results-focused integration competencies, enable worry-unfastened deployments with decrease Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More statistics are to be had at

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