A global issuer of business enterprise software products and services, the leading 0.33-celebration aid company for Oracle and SAP software program merchandise and a Salesforce accomplice, nowadays announced it had been commemorated with seven Stevie® Awards for Sales & Customer Service for the Company’s’ unwavering commitment to presenting brilliant consumer provider to agencies around the world. Rimini Street acquired a gold award for the Innovation in Customer Service category and received awards for Front-Line Customer Service Professional of the Year, Customer Service Department of the Year, Woman of the Year in Customer Service, and Back-Office Customer Service Team of the Year.
Awards Reflect Company Commitment to Service and Client Success
Rimini Street’s international help team earned the Customer Service Department of the Year award for its highly responsive, premium-level help. Rimini Street’s worldwide support group presents 24/7/365 aid insurance from masses of expert engineers who help customers with operations in 117 countries. The worldwide aid team performed an essential client pleasure score of 4. Eight out of five 0s (with 5.0 being “brilliant””) and added reaction instances averaging less than five minutes for all Priority 1 cases. Additionally, throughout the second 1/2 of 2017 and the primary half of 2018, the institution closed over 27,000 help instances across more than 40 nations.
Rimini Street also obtained a Gold Stevie award inside the Innovation in Customer Service class for its modern new global support provider platform that provides proactive carrier intelligence, improving internal efficiencies and purchaser delight. This patent-pending platform permits deep business insight and facilitates the Company’s engineers to be noticeably aggressive in servicing clients.
The Back Office Customer Service Team of the Year has become offered to Rimini Street’s Service Operations CR, who is liable for developing and working the carrier delivery framework required for the front-quit teams to provide the highest first-rate offerings to clients every 12 months. The group is devoted to providing the sources and collaboration wished for the international aid grounds the Company’s tax, felony, and regulatory product shipping branch, ensuring green provider and correct delivery of tax, felony, and regulatory updates to Rimini Street clients.
Women of the Year in Customer Service
Two Rimini Street employees obtained awards for Woman of the Year in Customer Service – Brenda Davenport, vice chairman of Quality Assurance, and Jennifer Perry, vice president of Global SAP Support – for their willpower to provide management for their respective groups, helping their patron’s achievement. Brenda manages the worldwide excellent assurance application for all tax and regulatory updates developed by Rimini Street for SAP, JDE, EBS, SITE, and PeopleSoft products. Jennifer is accountable for growing and coping with the delivery of help to global SAP clients. Both girls exemplified the power to guide their teams to supply terrific consumer outcomes, top-quality deliverables, and steady customer enjoyment worldwide.
Individuals Contribute to Overall Client Success
Two of Rimini Street’s primary support engineers (PSEs) were also diagnosed, receiving the Front-Line Customer Service Professional of the Year award – Etan Spierer for Oracle merchandise and Joe van der Merwe for SAP products – for their commitment and focus on delivering first-class customer service to their customers. Both PSEs acquired awards for supplying specified interest to every of their patron’s desires with in-person visits and common cellphone conversations, fixing cases requiring expert knowledge of the patron’s structures, and responding on average in much less than five minutes to Priority 1 vital instances, as well as mentoring their internal teams to encourage long-lasting partnerships with colleagues and customers.
“From day one, Rimini Street’s’ challenge has been to redefine the employer software assist model by way of growing modern new products and services that placed consumer fulfillment first,” stated Brian Slepko, senior VP of Global Service Delivery at Rimini Street. “Rimini Street keeps spending money on its employees who make up the worldwide teams that guide and cope with our clients” converting wishes. We are revered to be diagnosed through the Stevie Sales and Customer Service Awards for Rimini Street’s’ teams and individual successes that contributed to our unwavering devotion to imparting extremely responsive guidance to our customers.”
The Company also acquired two One Planet® Awards this year, such as gold for Customer Service Team of the Year and an award for Company of the Year. The One Planet Awards is a most beneficial awards application honoring pleasant in enterprise and professional excellence in each industry from around the arena.
About The Stevie Awards
Stevie Awards are conferred in seven applications: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries every 12 months from groups in more than 70 international locations. Honoring agencies of every type and size and the human beings in the back of them, the Stevies understand incredible performances.