Home Services Customer Service Rimini Street Earns Seven Stevie Awards for Excellence
Customer Service - May 16, 2019

Rimini Street Earns Seven Stevie Awards for Excellence

A global issuer of business enterprise software products and services, the leading 0.33-celebration aid company for Oracle and SAP software program merchandise and a Salesforce accomplice, nowadays announced it has been commemorated with seven Stevie® Awards for Sales & Customer Service for the Company’s unwavering commitment to presenting brilliant consumer provider to agencies around the world. Rimini Street acquired a gold award for the Innovation in Customer Service category and also received awards for Front-Line Customer Service Professional of the Year, Customer Service Department of the Year, Woman of the Year in Customer Service, and Back-Office Customer Service Team of the Year.

Awards Reflect Company Commitment to Service and Client Success

Rimini Street’s international help team earned the Customer Service Department of the Year award for its extremely-responsive, premium-level help provided to customers. Rimini Street’s worldwide support group presents 24/7/365 aid insurance and is made from masses of expert engineers who help customers with operations in 117 countries. The worldwide aid team performed a basic client pleasure score of 4.Eight out of five.0 (with 5.0 being “brilliant”) and added reaction instances averaging less than five minutes for all Priority 1 cases. Additionally, all through the second 1/2 of 2017 and the primary half of 2018, the institution closed over 27,000 help instances across extra than 40 nations.

Rimini Street also obtained a Gold Stevie award inside the Innovation in Customer Service class for its modern new global support provider platform that provides proactive carrier intelligence, further improving internal efficiencies and purchaser delight. This patent-pending platform permits deep business insight and facilitates the Company’s engineers to be noticeably proactive in servicing clients.

The Back-Office Customer Service Team of the Year become offered to Rimini Street’s Service Operations crew who’s liable for developing and working the carrier delivery framework required for the front-quit teams to offer the highest first-rate offerings to clients every 12 months. The group is devoted to providing the sources and collaboration wished for the global aid group as well as the Company’s tax, felony and regulatory product shipping branch, making sure green provider and correct delivery of tax, felony and regulatory updates to Rimini Street clients.

Women of the Year in Customer Service

Two Rimini Street employees obtained awards for Woman of the Year in Customer Service – Brenda Davenport, vice chairman Quality Assurance and Jennifer Perry, vice president of Global SAP Support – for his or her willpower to providing management for their respective groups and helping their patron’s achievement. Brenda manages the worldwide excellent assurance application for all tax and regulatory updates developed by Rimini Street for SAP, JDE, EBS, SITE and PeopleSoft products. Jennifer is accountable for growing and coping with the delivery of help to global SAP clients. Both girls exemplified the power to guide their teams to supply terrific consumer outcomes, top high-quality deliverables and a steady enjoy for customers around the world.

Individuals Contribute to Overall Client Success

Two of Rimini Street’s primary support engineers (PSEs) were also diagnosed, receiving the Front-Line Customer Service Professional of the Year award – Etan Spierer for Oracle merchandise and Joe van der Merwe for SAP products – for his or her commitment and focus on delivering first class customer service to their customers. Both PSEs acquired awards for supplying specified interest to every of their patron’s desires with in-person visits and common cellphone conversations, fixing cases requiring expert knowledge of the patron’s structures and responding on average in much less than five minutes to Priority 1 vital instances, as well as mentoring their internal teams to encourage long-lasting partnerships with colleagues and customers.

“From day one, Rimini Street’s challenge has been to redefine the employer software assist model by way of growing modern new products and services that placed consumer fulfillment first,” stated Brian Slepko, senior VP, Global Service Delivery at Rimini Street. “Rimini Street keeps spending money on its employees who make up the worldwide teams that guide and cope with our clients’ converting wishes. We are venerated to be diagnosed through the Stevie Sales and Customer Service Awards for Rimini Street’s teams and individual successes that contributed to our unwavering devotion to imparting extremely-responsive guide to our customers.”

The Company also acquired two One Planet® Awards this yr, such as gold for Customer Service Team of the Year and an award for Company of the Year. The One Planet Awards is a most beneficial awards application honoring pleasant in enterprise and professional excellence in each industry from around the arena.

About The Stevie Awards

Stevie Awards are conferred in seven applications: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive extra than 12,000 entries every 12 months from groups in more than 70 international locations. Honoring agencies of every type and sizes and the human beings in the back of them, the Stevies understand incredible performances